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Customer Experience

From Order to Delivery Process

Every stage is managed with our quality standards, technical expertise and years of experience.

Order and Planning

Based on our customer’s preferences, the product configuration is determined. Color, surface finish, and additional modules are finalized. A production list is prepared, and the item is scheduled into the production program.

Casting

All primary and auxiliary parts are produced using high-density 8K-grade resin, industrial polystone, and CNC-cut metal components. Additional sensors and software integrations are also planned during this stage.

Surface Preparation (Filling and Sanding)

The surfaces of all parts are refined to remove imperfections. Smoothness is ensured prior to painting, guaranteeing a flawless and long-lasting finish.

Final Assembly

LEDs, motors, speakers, and the control board are installed. Wiring is organized, labeled, and all functions are fully integrated.

Painting and Surface Finishing

All parts are painted in the selected color. Once painting is complete, the desired surface finish is applied: Factory New, Weathered, Battle Damaged, or Custom.

Mechanical and Electronic Assembly

The main body, lower components, head lenses, frames, and leg joints are assembled. Motor housings, cable passages, and electronic connection areas are prepared.

Quality Control and Final Testing

Paint and surface inspections are conducted, with necessary touch-ups applied. Sound, light, movement, and special functions are tested to ensure the product is ready for delivery.

Packaging and Shipping

The product is packed in a custom protective box with shock-absorbing foam compartments. It is shipped insured via DHL, FedEx, or UPS. Customs clearance is handled by us, and the buyer is only responsible for paying the applicable import duties and taxes.

Delivery and After-Sales Support

Delivery is made with an installation manual included. We provide a 30-day full warranty (including user-related damages), a 2-year production and paint warranty, and spare parts support for ten years.

Customer Experience

From Order to Delivery Process

Every stage is managed with our quality standards, technical expertise and years of experience.
step 1
Order and Planning

Based on our customer’s preferences, the product configuration is determined. Color, surface finish, and additional modules are finalized. A production list is prepared, and the item is scheduled into the production program.

step 2
Casting

All primary and auxiliary parts are produced using high-density 8K-grade resin, industrial polystone, and CNC-cut metal components. Additional sensors and software integrations are also planned during this stage.

step 3
Surface Preparation (Filling and Sanding)

The surfaces of all parts are refined to remove imperfections. Smoothness is ensured prior to painting, guaranteeing a flawless and long-lasting finish.

step 6
Final Assembly

LEDs, motors, speakers, and the control board are installed. Wiring is organized, labeled, and all functions are fully integrated.

step 5
Painting and Surface Finishing

All parts are painted in the selected color. Once painting is complete, the desired surface finish is applied: Factory New, Weathered, Battle Damaged, or Custom.

step 4
Mechanical and Electronic Assembly

The main body, lower components, head lenses, frames, and leg joints are assembled. Motor housings, cable passages, and electronic connection areas are prepared.

step 7
Quality Control and Final Testing

Paint and surface inspections are conducted, with necessary touch-ups applied. Sound, light, movement, and special functions are tested to ensure the product is ready for delivery.

step 8
Packaging and Shipping

The product is packed in a custom protective box with shock-absorbing foam compartments. It is shipped insured via DHL, FedEx, or UPS. Customs clearance is handled by us, and the buyer is only responsible for paying the applicable import duties and taxes.

step 9
Delivery and After-Sales Support

Delivery is made with an installation manual included. We provide a 30-day full warranty (including user-related damages), a 2-year production and paint warranty, and spare parts support for ten years.

step 1
Order and Planning

Based on the client’s preferences, the product configuration is defined. Color, surface finish and additional modules are finalized. A production list is prepared and scheduled into the manufacturing program.

step 2
Casting

All main and auxiliary components are produced using high-density 8K resin, industrial polystone and CNC-cut metal parts. Additional sensors and software configurations are planned at this stage.

step 3
Surface Preparation (Filling and Sanding)

The surfaces of all components are refined to remove imperfections. Smoothness is ensured prior to painting, guaranteeing a durable and flawless coating.

step 4
Mechanical and Electronic Assembly

The main body, substructures, head lenses, frames and leg joints are assembled. Motor housings, cable passages and electronic connection points are prepared.

step 5
Painting and Surface Finishing

All parts are painted in the selected color. Once the painting process is complete, the desired surface effect (Clean, Weathered or Battle Damaged) is applied.

step 6
Final Assembly

LEDs, motors, speakers and main boards are installed. Wiring is organized, labeled and all functions are integrated.

step 7
Quality Control and Final Testing

Paint and surface inspections are conducted, with touch-ups applied if necessary. Sound, light, movement and special features are tested to prepare the product for delivery.

step 8
Packaging and Shipping

The product is packed in a custom protective box with impact-absorbing foam compartments. It is shipped via DHL, FedEx or UPS with full insurance coverage. Customs procedures are handled by us, and the recipient is only responsible for tax payment.

step 9
Delivery and After-Sales Support

The product is delivered with an installation manual. We provide a 30-day full warranty (including user-related issues), a 2-year manufacturing warranty and a 10-year spare parts guarantee.

Timeframe

From order confirmation to delivery, including production, testing and customization, the process is typically completed within 4 to 10 weeks.

Order and Planning

Based on our customer’s preferences, the product configuration is determined. Color, surface finish, and additional modules are finalized. A production list is prepared, and the item is scheduled into the production program.

Casting

All primary and auxiliary parts are produced using high-density 8K-grade resin, industrial polystone, and CNC-cut metal components. Additional sensors and software integrations are also planned during this stage.

Surface Preparation

The surfaces of all parts are refined to remove imperfections. Smoothness is ensured prior to painting, guaranteeing a flawless and long-lasting finish.

Final Assembly

LEDs, motors, speakers, and the control board are installed. Wiring is organized, labeled, and all functions are fully integrated.

Painting and Surface Finishing

All parts are painted in the selected color. Once painting is complete, the desired surface finish is applied: Factory New, Weathered, Battle Damaged, or Custom.

Mechanical and Electronic Assembly

The main body, lower components, head lenses, frames, and leg joints are assembled. Motor housings, cable passages, and electronic connection areas are prepared.

Quality Control and Final Testing

Paint and surface inspections are conducted, with necessary touch-ups applied. Sound, light, movement, and special functions are tested to ensure the product is ready for delivery.

Packaging and Shipping

The product is packed in a custom protective box with shock-absorbing foam compartments. It is shipped insured via DHL, FedEx, or UPS. Customs clearance is handled by us, and the buyer is only responsible for paying the applicable import duties and taxes.

Delivery and After-Sales Support

Delivery is made with an installation manual included. We provide a 30-day full warranty (including user-related damages), a 2-year production and paint warranty, and spare parts support for ten years.