Effective Date: 21.11.2025
Seller: Blight Studios
Website: www.blightstudios.com
Email: info@blightstudios.com
1. DELIVERY POLICY
1.1 Production Time
All Blight Studios products are handmade, custom-built art pieces created upon order.
Production timelines are as follows:
•Average production time: 2–10 weeks
•Maximum contractual period: 24 months from order date
•Extension (if necessary): Additional 12 months (total not exceeding 36 months)
These timelines may vary depending on workload, Pre-Order state, customization level, material procurement, and technical design requirements.
1.2 Start of Production
Production begins only after full payment is received.
With written approval, the Seller may accept a deposit or partial payment. (mostly Pre-Orders); however, the remaining balance must be fully collected before dispatch.
1.3 Shipping & Carriers
Domestic and international shipments are handled via:
•UPS
•DHL
•Fedex
•Shipentegra
•or an equivalent carrier.
International shipments are dispatched as ETGB (micro export).
Partial shipments may occur and are considered valid performance.
1.4 Transfer of Risk
For international orders, risk transfers to the carrier and buyer once the product is handed over to the carrier, in accordance with international commercial norms.
The Buyer is responsible for:
•Inspecting the package in the presence of the courier
•Rejecting any visibly damaged packages (dented, torn, crushed, etc.)
•Obtaining a damage/loss report if issues are observed (crucial)
•Managing the claim process directly with the carrier as the legal owner of the goods
•Informing the Seller in writing of any delays or issues
Any package accepted without a written report with carrier is considered delivered intact and undamaged.
1.5 Customs, Duties, Fees
For all international orders, the following are borne solely by the Buyer:
•Customs duties and import taxes
•Brokerage/processing fees
•Storage/warehouse fees
•Country-specific requirements such as SSN, EIN, Importer ID, VAT/EORI, etc.
•Carrier service fees
Tax exemptions for artwork (e.g., HTS 9703) depend entirely on the destination country’s authority. The Seller cannot guarantee customs exemption.
1.6 Accuracy of Buyer Information
The Buyer must provide complete and accurate:
•Name
•Delivery address
•Tax/ID information
•Email and phone number
•Country-specific importer details
Delays or costs arising from incorrect/incomplete information are the Buyer’s responsibility.
2. RETURNS & REFUNDS POLICY
2.1 Statutory Withdrawal Right – Legal Exception
Blight Studios products are custom-made, personalized, handmade artworks.
Therefore, under consumer protection law (e.g., Turkish Law No. 6502, Distance Contracts Regulation Art. 15),
the Buyer has no statutory right of withdrawal.
This is a mandatory legal exception for made-to-order artistic goods.
2.2 Voluntary Return Facilitation (Company Policy)
For customer satisfaction, the Seller may evaluate a return request voluntarily, subject to the conditions below:
•Return request must be submitted within 30 days of delivery
•The product must be unused, undamaged, scratch-free, and in resellable condition
•All accessories, documentation, Certificate of Authenticity, packaging materials must be complete
•Personalized work (custom painting, weathering, electronics, custom parts, rush fee and any additional fees) is non-refundable
•International shipping and service fees are non-refundable
•Return shipping costs are borne by the Buyer, including return fees (eg. additional customs fees to return the unit to seller).
If a return request is not approved and the Buyer asks for reshipment, storage fees may apply for the duration the item remains uncollected.
2.3 Return Procedure
If the Seller approves the return:
1.The Buyer ships the product back using insured, trackable shipping.
2.The Seller inspects the item for damage, use, or missing components.
3.Refunds are processed within 10 business days after inspection, minus:
•Personalization charges
•Shipping/customs/service fees
Products that are damaged, modified, incomplete, or no longer resellable will not be refunded, and the Buyer asks for reshipment, storage fees may apply for the duration the item remains uncollected.
2.4 Non-Returnable Items
Returns cannot be accepted for:
•Custom-painted or and personalized products
•Used, installed, modified, or tampered products
•Heat, humidity, dust, liquid, or impact-damaged items
•Products altered by unauthorized repair
•Packages refused due to unpaid customs or incorrect importer data
Returned packages held or rejected by customs are not eligible for refunds.
3. WARRANTY & AFTER-SALES SUPPORT
Your order includes both statutory rights and extended company support.
3.1 Company Support Policy
•30-Day Full Coverage Support:
Free unlimited parts (even full new unit) + guidance, including user error.
•30-Day Return Option (voluntary):
Buyer pays shippings; personalization fees excluded.
•2-Year Warranty for Production Defects:
(For international customers, all shipping costs are Buyer’s responsibility.)
•10-Year Spare Parts Support:
All replacement parts available at 50% discount.
•Small Parts Free of Charge:
(Lens, switch, cable, minor components; shipping at Buyer’s cost.)
•Lifetime Technical Support:
Software, setup, calibration assistance.
3.2 Warranty Exclusions
Warranty does not cover:
•Incorrect power supply or electrical misuse
•Drops, impacts, or improper handling
•Liquid exposure
•Heat, UV, humidity, or dust damage
•Unauthorized repair/modification without our guidance
•Incorrect installation or overloading
4. DAMAGE, LOSS & MISSING ITEMS
4.1 Visible Damage at Delivery
Packages must be inspected with the courier present.
Accepted packages are presumed undamaged.
4.2 Hidden Defect Notification
Hidden defects must be reported within:
•30 days from delivery
•including photos/videos and detailed explanation.
4.3 Carrier Claims
Carrier-related loss/damage claims are processed by the Buyer directly with the carrier.
The Seller will assist by providing required documents (invoice, ETGB, tracking records, etc.).
5. INTERNATIONAL SHIPPING & CUSTOMS RETURNS
5.1 Undeliverable or Returned Packages
Packages returned due to:
•unpaid customs
•missing importer information
•mismatch in documentation
•Buyer not being reachable
are not eligible for a refund.
If the item is returned to the Seller, shipping/processing and customization fees will be deducted.
6. Notifications & Communication
All notifications are sent to the email provided at checkout.
Failure to update contact information may cause delays for which the Seller is not responsible.
7. Relationship with the Distance Sales Agreement
This Delivery & Returns Policy is integrated with and subordinate to the:
Blight Studios Distance Sales Agreement.
In case of any inconsistency:
•the Distance Sales Agreement
•and any written custom agreements with the Buyer
take precedence.
